Privacy policy

This Privacy Policy describes how Xplore-Auto.com (the “Site,” “we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase on Xplore-Auto.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you,” “your,” and “yours” refer to you as a user of the Services, whether as a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other necessary actions as required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information about you from various sources to provide the Services. The information we collect depends on how you interact with us.

Information We Collect Directly

The information you provide directly through our Services may include:

Contact details (name, address, phone number, email address).
Order information (billing address, shipping address, payment confirmation, etc.).
Account details (username, password, security questions, etc.).
Customer service interactions (content of communications with us).

Information Collected Automatically

We may automatically collect certain information about your interaction with the Services (“Usage Data”) through cookies, pixels, and similar technologies. This includes data about your device, browser, network connection, and IP address.

Information Obtained from Third Parties

We may obtain information about you from third parties, including:

Companies that support our Site and Services.
Our payment processing providers.
Third-party tracking tools that collect data about user interactions with our Site.

How We Use Your Personal Information

We use your personal information to:

Provide our products and services, fulfill orders, and process payments.
Offer customer support and improve your user experience.
Send marketing and promotional communications (with your consent where required).
Maintain the security of the Site and prevent fraud.
Comply with legal and regulatory obligations.

Cookies and Similar Technologies

We use cookies to ensure the proper functioning and improvement of our Site. You can configure your browser to refuse or delete cookies, though this may affect certain functionalities of the Services.

How We Share Your Personal Information

We may share your personal information with:

Third-party service providers (payment processing, shipping, data analytics, etc.).
Marketing and business partners.
Our affiliates and related companies.
Legal authorities if required by law.

Your Rights

Depending on your place of residence, you may have the following rights concerning your personal information:

Access and correction of your data.
Request deletion of your data.
Object to processing for marketing purposes.
Data portability.
Manage communication preferences.

To exercise your rights, please contact us using the details below.

Security and Data Retention

We implement appropriate security measures to protect your personal information. The retention period for your data depends on our legal obligations and business needs.