OttoAibox i3 BMW CarPlay AI Box

1. Order Processing
All orders are processed within 1 to 2 business days. Orders are not shipped on weekends or public holidays.

2. Shipping Times & Fees
Free Standard Shipping: Available for all orders within Europe, with an estimated delivery time of 5 to 8 business days.
Express Shipping: Faster delivery available for an additional fee, with shipping times reduced to 2 to 4 business days.
3. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package via our website or directly on the carrier's tracking page.

4. Delivery Delays
While we strive to meet all delivery deadlines, unforeseen delays may occur due to factors beyond our control, such as customs processing, weather conditions, or carrier issues. We appreciate your patience and understanding.

5. Damages & Lost Shipments
Xplore Auto is not responsible for any products that are damaged or lost during shipping. If you receive a damaged package, please contact the shipping carrier directly to file a claim. Be sure to keep all packaging materials and damaged items as proof.

6. Shipping Locations
We currently ship within Europe. For international shipping inquiries, please contact us to check availability.

7. Customer Support
If you have any questions regarding your shipment, feel free to contact us at contact@xplore-auto.com. Our team is happy to assist you!

Convert Wired CarPlay into Wireless

✔No more cords: Use Bluetooth and Wifi to experience what was impossible before

✔Perfect play: stable and uninterrupted CarPlay experience

✔Automatic connection

✔Free and easy software updates

✔Worldwide shipping available

1. Refund Eligibility
Our refund policy is valid for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

2. Conditions for Returns
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.

Non-returnable items:

Gift cards
Downloadable software products
A receipt or proof of purchase is required to process your return.

3. Refunds (If Applicable)
Once your returned item is received and inspected, we will send you an email to confirm its reception and inform you whether your refund has been approved or denied.

If approved, the refund will be processed, and a credit will be applied to your original payment method within a certain timeframe.

4. Late or Missing Refunds
If you haven’t received your refund yet:

Check your bank account again.
Contact your credit card company, as processing times may vary.
Contact your bank, as some processing delays may occur.
If you’ve done all this and still haven’t received your refund, contact us at support@ottocast.com

5. Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@ottocast.com .

6. Return Shipping
Before returning any item, contact us by email so we can provide instructions on how to proceed.

Return shipping costs are the buyer’s responsibility and non-refundable.
If a refund is approved, the return shipping cost will be deducted from your refund.
Depending on your location, exchange delivery times may vary.
If returning an item over €75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.
📩 Contact Us
For any questions regarding our refund policy, email us at support@ottocast.com .